UAE consumers feel secure using digital payment methods
According to the study, the use of cash in the UAE continues to decline. While eCommerce and contactless payments have increased in popularity and use since the start of the pandemic, paying by Cash on Delivery (COD) has declined significantly (75 percent), while the use of digital payments (contactless cards and mobile wallets) for payment online or on delivery has almost doubled (by an average of 98 percent). Consumer feedback reinforces the belief that there is no reversal of this trend, with 40 percent of consumers saying they are less likely to use COD and 45 percent are more likely to use contactless payment methods in the future.